Refund Policy
Last updated: October 15, 2024
At Alpine Aura Trek, we understand that plans can change unexpectedly. This Refund Policy outlines the terms under which cancellations and refunds are handled. Please review this carefully before confirming your booking.
1. Initial Deposit
A 20% deposit of the total trip cost is required to confirm your booking. This deposit is non-refundable. It is used to cover upfront costs such as securing domestic flights, hotel reservations, permits, and staff assignments well in advance of your arrival.
2. Cancellation by the Client
If you cancel your trip after paying the full amount, the following refund structure applies based on the date we receive your written cancellation request:
- More than 30 days before departure: 100% refund of the remaining balance (excluding the non-refundable 20% deposit).
- 15 to 29 days before departure: 50% refund of the remaining balance.
- 7 to 14 days before departure: 25% refund of the remaining balance.
- Less than 7 days before departure or No Show: No refund will be issued.
3. Incomplete Treks
No refunds will be provided if you voluntarily leave a trek early, or if you are forced to descend due to altitude sickness, injury, or lack of physical fitness. The costs of the trek remain the same regardless of early completion or abandonment.
4. Cancellation by Alpine Aura Trek
We reserve the right to cancel any trip due to reasons beyond our control (e.g., natural disasters, extreme weather, political instability). In such cases, you may choose an alternative trip of the same value or opt for a full refund of all amounts paid, including the initial deposit. However, we are not liable for any incidental expenses you may have incurred, such as international flight tickets, visas, or vaccinations.
5. Postponing Your Trip
If you cannot travel on the scheduled dates, you may request to postpone your trip. If notified at least 30 days prior to departure, we will transfer your deposit to a future date within one calendar year without any penalty, subject to availability and changes in seasonal pricing.
6. Processing Refunds
Approved refunds will be processed via the original method of payment. Please allow 10-15 business days for the funds to reflect in your account, depending on your bank or credit card provider. Bank transaction fees incurred during the refund process will be deducted from the refund amount.